Refund Policy

Return & Exchange Policy – Lunaria Beauty

At Lunaria Beauty, your satisfaction is our top priority. If for any reason you are not completely satisfied with your purchase, you may request a return or exchange under the following conditions:

RETURNS

Our return policy lasts 30 days. If more than 30 days have passed since your purchase, unfortunately, we cannot offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be returned in its original packaging.

Items that are not eligible for return include:

  • Perishable goods (e.g. food, flowers, newspapers, or magazines)

  • Intimate or sanitary products

  • Hazardous materials

  • Flammable liquids or gases

  • Gift cards

  • Downloadable software

  • Certain health and personal care items

To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.

PARTIAL REFUNDS (if applicable)

Partial refunds may be granted in the following situations:

  • Books with obvious signs of use

  • Opened CDs, DVDs, VHS tapes, software, video games, audio tapes, or vinyl records

  • Any item not in its original condition, damaged, or missing parts for reasons not due to our error

  • Any item returned more than 30 days after delivery

REFUNDS (if applicable)

Once your return is received and inspected, we will notify you via email that we have received your returned item and confirm the approval or rejection of your refund.

If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a few business days.

LATE OR MISSING REFUNDS (if applicable)

If you haven’t received your refund:

  1. Double-check your bank account.

  2. Contact your credit card company — it may take some time before your refund is officially posted.

  3. Contact your bank — processing times may vary.

If you’ve done all of the above and still have not received your refund, please contact us at:
info@lunaria-beauty.com

SALE ITEMS (if applicable)

Only regular-priced items may be refunded.
Unfortunately, sale or promotional items are non-refundable.

EXCHANGES (if applicable)

We only replace items if they are defective or damaged.
If you need to exchange an item for the same product, send us an email at:
info@lunaria-beauty.com
and send your item to:

Lunaria Beauty
20 Old Bailey, London, ENG, EC4M, United Kingdom

GIFTS

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return.
Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift at the time of purchase, or the gift giver had the order shipped to themselves to give it to you later, we will issue the refund to the original purchaser.

SHIPPING

To return your product, please send it to the following address:

Lunaria Beauty
20 Old Bailey, London, ENG, EC4M, United Kingdom

You will be responsible for paying the return shipping costs.
Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning an item over £75, we recommend using a trackable shipping service or purchasing shipping insurance.
We cannot guarantee that we will receive your returned item.